FAQ & Policy
Frequently Asked Questions (FAQ)
Product Information
Q1: Are your cables compatible with my device?
Please check the product specifications or contact us with your setup for confirmation.
Q2: What gauge wire do you use?
We primarily use high-quality separated or bonded silicone wire in 8AWG, 10AWG.
Q3: Do you offer custom cable lengths or connectors?
Yes. Please contact us for special requests.
Q4: Do you manufacture the products yourself?
Yes. SEBATECH designs and manufactures all products in-house to ensure top quality and performance.
Ordering & Checkout
Q1: How do I place an order?
Simply add products to your cart and proceed to checkout.
Q2: Can I change or cancel my order?
Contact us as soon as possible. If the order hasn’t shipped, we’ll make changes.
Payments
Q1: What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. Payment options are securely processed at checkout.
Q2: Is my payment information secure?
Yes. Our website is SSL encrypted and payment is handled through secure, PCI-compliant processors. We do not store any credit card information on our servers.
Q3: Do you charge sales tax?
Sales tax is calculated automatically at checkout based on your shipping address, in accordance with local regulations.
Q4: What if my payment is declined?
Please ensure your billing information matches your payment method. If the issue persists, try a different method or contact your bank. You can also reach out to us for assistance.
Shipping & Delivery
Q1: How long does shipping take?
Standard shipping takes 3–5 business days; expedited options are 1–3 days.
Q2: Where do you ship from?
All orders are shipped from our U.S. warehouse.
Q3: Can I track my order?
Yes, a tracking number will be emailed to you once your order ships. Track it via your SEBATECH account dashboard or at the carrier’s website.
Returns & Refunds
Q1: What’s your return policy?
We accept returns within 30 days of delivery.Products must be unused and in original condition.
Q2: How do I return an item?
Contact support with your order number to initiate a 30-day return of delivery.
Q3: When will I receive my refund?
Refunds are issued within 5–7 business days of receiving the return.
Accounts & Security
Q1: Do I need to create an account to order?
No, but creating an account lets you track orders and view order history.
Q2: Is my payment information secure?
Yes, all transactions are encrypted and processed through secure gateways.
Policies
1. Shipping Policy
We process all orders within 1–2 business days. Free standard shipping is available for orders over $100 (before tax and discounts). Orders under $100 incur a flat $5.99 shipping fee. Expedited and express options are available at checkout, with rates based on distance, size, and weight. We ship via USPS, UPS, FedEx, and DHL Express. Estimated delivery for standard shipping is 3–5 business days; expedited options arrive in 1–3 business days.
2. Return & Refund Policy
You may return items within 30 days if they are unused, undamaged, and in original packaging. For defective or incorrect items, we cover return shipping. For all other reasons, customers pay return postage. Refunds are issued within 5–7 business days after inspection. Exchanges are available; customers cover return postage and replacements are sent after we receive the returned item. Customized items and clearance items are non-returnable.
3. Privacy Policy
We collect customer data such as name, email, address, and order history to process purchases and improve our service. This data is stored securely and never sold. We may share information with trusted third-party providers for payment processing, shipping, or analytics. Users can request to view, update, or delete their data in accordance with applicable privacy laws.
4. Terms & Conditions
By using our website, you agree to our terms. We reserve the right to cancel or refuse any order. All content on our site, including images and text, is protected by intellectual property laws. We are not liable for indirect or incidental damages. These terms are governed by the laws of the state in which we operate.
5. Payment Policy
We accept major credit cards, PayPal, and other secure payment methods. All prices are listed in USD. Taxes are calculated at checkout. Your payment information is processed securely and is never stored on our servers.
6. Contact & Support Policy
You can reach our customer support team via email at [Your Email] or through live chat. We typically respond within 24 hours during business days. Our business hours are Monday–Friday, 9:00 AM to 5:00 PM (EST).
