FAQ & Policy
Frequently Asked Questions (FAQ)
Product Information
Q1: Are your cables compatible with my device?
Q2: What gauge wire do you use?
Q3: Do you offer custom cable lengths or connectors?
Q4: Do you manufacture the products yourself?
Ordering & Checkout
Q1: How do I place an order?
Q2: Can I change or cancel my order?
Payments
Q1: What payment methods do you accept?
Q2: Is my payment information secure?
Q3: Do you charge sales tax?
Q4: What if my payment is declined?
Shipping & Delivery
Q1: How long does shipping take?
Q2: Where do you ship from?
Q3: Can I track my order?
Returns & Refunds
Q1: What’s your return policy?
We accept returns within 30 days of delivery. All items must be unused, undamaged, and in their original condition.
If the return is due to a defective or incorrect item, we’ll cover the return shipping cost.
If the return is due to a change of mind or the item is no longer needed, the customer will be responsible for the return shipping.
Please note: If the returned item is found to be used, damaged, or defective upon inspection, we may deduct a partial amount or decline the refund.
Q2: How do I return an item?
Q3: When will I receive my refund?
Accounts & Security
Q1: Do I need to create an account to order?
Q2: Is my payment information secure?
Policies
1. Shipping Policy
We process all orders within 1–2 business days.
We offer free economy or standard shipping on all orders.
Orders to Puerto Rico (PR), Guam (GU), U.S. Virgin Islands (VI), American Samoa (AS),
Northern Mariana Islands (MP) and other U.S. territories are currently unavailable.
Expedited Shipping option is available at checkout.
For Express Shipping inquiries or International orders, please Email Us with your full shipping address to receive a custom rate.
We ship via USPS, UPS, FedEx, and DHL Express.
Estimated Delivery Time:
Standard Shipping: 2–5 business days
Expedited Shipping: 1–3 business days
Express Shipping: 1–2 business days
2. Returns & Refunds Policy
You may return items within 30 days of delivery, provided they are unused, undamaged, and in their original packaging.
If you receive a defective or incorrect item, we’ll cover the return shipping cost. For all other return reasons, customers are responsible for return postage.
Refunds are processed within 5–7 business days after the returned item has been received and inspected.
Exchanges are available — customers cover return postage, and replacement items will be shipped once the original item is received.
Please note: Customized and clearance items are non-returnable.
3. Privacy Policy
We collect limited customer information — such as name, email address, shipping address, and order history — to process purchases and enhance our services.
All data is stored securely and never sold to third parties. We may share necessary information only with trusted service providers for purposes such as payment processing, shipping, and analytics.
Customers may request access, updates, or deletion of their personal data in accordance with applicable privacy laws.
4. Terms & Conditions
By using our website, you agree to comply with these Terms of Service.
We reserve the right to cancel or refuse any order at our discretion.
All site content — including images, text, and designs — is protected by intellectual property laws and may not be used without prior written consent.
We are not liable for any indirect, incidental, or consequential damages arising from the use of our site or products.
These terms are governed by the laws of the state in which we operate.
5. Payment Policy
We accept all major credit cards, PayPal, and other secure payment methods.
All prices are listed in U.S. Dollars (USD), and applicable taxes are calculated at checkout.
Your payment details are processed securely through trusted gateways and are never stored on our servers.
6. Contact & Support Policy
You can reach our customer support team via Email Us.
We typically respond within 24 hours on business days.
Our business hours are Monday–Saturday, 8:00 AM to 6:00 PM (EST).
